Refund Policy

Last updated: August 3, 2026

We want you to be satisfied with ClearPitch. This Refund Policy explains when and how you can request a refund for your subscription.

1. Free Trial

All new accounts receive a 7 day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed. No refund is necessary for the trial period as no payment is taken.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service outage: If ClearPitch experiences significant downtime (more than 24 consecutive hours) that prevents you from using the platform, you may be eligible for a prorated credit or refund for the affected period.
• Duplicate charge: If you were charged twice for the same subscription period, we will refund the duplicate charge promptly.
• Unauthorized charge: If you believe a charge was made without your authorization, contact us immediately at clearpitchsupport@gmail.com.

3. Nonrefundable Situations

Refunds will not be issued in the following situations:

• Partial months or unused audit credits
• Accounts suspended or terminated for violations of our Terms of Service
• Change of mind after the 7 day window has passed

4. Annual Subscriptions

Annual subscriptions are nonrefundable. You may cancel at any time and retain access to the service until the end of your annual period.

5. How to Request a Refund

To request a refund, email us at clearpitchsupport@gmail.com with the subject line "Refund Request" and include:

• Your account email address
• The date of the charge
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds are processed within 5 to 10 business days and returned to your original payment method.

6. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future charges but does not automatically trigger a refund. You will retain access to your plan until the end of your current billing period. To cancel, log in to your account and go to Billing Settings, or contact us at clearpitchsupport@gmail.com.

7. Contact

For refund requests or billing questions, contact us at clearpitchsupport@gmail.com. We aim to respond within 1 business day.